Why was I charged by Cltcher.com?

Complete guide to understanding charges from Cltcher.com and resolving any billing inquiries.

Understanding Charges from Cltcher.com

What is a Merchant of Record (MoR)?

A Merchant of Record is a business entity that accepts payments from customers on behalf of other businesses. Cltcher.com acts as the MoR for our partners, processing payments and handling compliance on their behalf.

Why Does My Statement Show "CLTCHER.COM"?

When you make a purchase from one of our partner businesses, the transaction is processed through Cltcher.com's payment system. This is why your credit card or bank statement displays "CLTCHER.COM" as the merchant, even though you may have shopped on a partner's website with a different brand name.

Common Purchase Scenarios

Types of Products/Services

Charges from Cltcher.com typically appear for the following types of purchases:

Typical Transaction Amounts

Cltcher.com processes transactions of various amounts, commonly ranging from:

• $5 - $50: Individual digital products, one-time purchases
• $50 - $200: Software licenses, comprehensive courses
• $200+: Enterprise software, annual subscriptions, premium services

How to Identify Your Purchase

Step-by-Step Investigation Process

1. Check Your Email Receipts

Search your email inbox (including spam/promotions folders) for:

• "Cltcher" or "CLTCHER.COM"
• "Receipt" or "Invoice"
• "Purchase confirmation"
• The exact amount charged to your account

2. Review Recent Online Activities

Think about recent purchases you may have made for:

• Digital products, subscriptions, software licenses, courses, and more

3. Check Shared Accounts and Devices

Consider purchases that may have been made by:

• Family members using shared payment methods
• Team members with access to company accounts
• Auto-renewals of forgotten subscriptions

Refunds & Dispute Resolution

Refund Policy Overview

Refund eligibility depends on the specific partner business's refund policy. As the Merchant of Record, Cltcher.com processes refunds according to the terms set by each partner.

How to Request a Refund

Step 1: Gather Required Information

• Transaction ID or order number
• Email address used for the purchase
• Purchase date and amount
• Reason for the refund request

Step 2: Contact Support

Submit your refund request through one of these methods:

• Email: billing@cltcher.com
• Support Portal: Submit a support request

Chargeback and Dispute Process

If you've initiated a chargeback with your bank or credit card company, please also contact Cltcher support. We can often resolve disputes more quickly through direct communication than through the chargeback process.

Support & Contact Information

Getting Help

Our support team is available to assist with all billing inquiries, refund requests, and technical questions.

Email Support

Response Time

• Email inquiries: 24-48 hours during business days
• Refund requests: Initial response within 24 hours

What to Include in Your Support Request

• Full name and email address associated with the purchase
• Payment method used (credit card, PayPal, etc.)
• If credit card: card type and last 4 digits
• Transaction currency (USD, EUR, etc.)
• Date and amount of the transaction
• Clear description of your inquiry or issue
• Transaction ID, order number, or receipt details (if available)
• Any relevant screenshots or documentation

Troubleshooting Common Issues

Frequently Asked Questions